Frequently Asked Questions

Below you’ll find a list with the most often asked questions from our clients, as awell as our official answers.

How do I order the hemp oil?

In order to purchase one of our products you must go to the product page, and then add the desired quantity in your shopping card.

You can now proceed to the checkout page, where once you enter your details and desired method of shipping and payment, you can place your order.

Once you have placed your order, we’ll take care of it as fast as we can, so you can receive and enjoy our quality products as fast as possible. Along the products, in the package you will find the invoice for your order.

What are the available payment methods?

You can pay for your order using one of the following methods:

  • Cash on Delivery – pay directly to the courier, once he delivers your order.
  • Online by Card – using our card processing’s portal.
  • By postage, when you receive the package you pay directly to the postal office upon picking it up.

What are the available shipping methods?

We currently support shipping by:

  • Fast couriers;
  • Postage;

 

Shipping costs 10 euro, and is available only in the European Union.

I have a question. How can I contact you?

For normal orders, or questions about us and our products please use the contact page to find all the details necessary in order to contact us.

If  you are a company and want to resell our naturally manufactured products, please use the resseller page in order to contact us.

I placed my order. How long until I receive my products?

The very moment we receive your odrder, we begin processing it. So you can enjoy our high quality products in the shortest time available.

Of course, the actual delivery times depend also on the courier and the post office. If you choose to have the products shipped by courier delivery, the estimated time of delivery is 2-3 business days. For postal office delivery the estimated time of delivery is 5-15 business days.

Who is Terra Banat?

We are a Romanian based company that produce 100% natural Hemp Oil and other Hemp Oil based products.

Our products are made and processed in Banat, namely in Jimbolia, Timis County, Romania. For more details about us please see the ‘About us’ page.